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Terms & Conditions

Last Modified 21st July 2021

You entering to official web page of High Care Store LP, limited partnership, having its registered address at Kemp House, 160 City Road, London, EC1V 2NX (reg. № LP021973) and by using this website you agree to be bound by these terms & conditions.


This site is provided by High Care Store LP on an “as is” basis. High Care Store LP makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content or materials included on this site. To the full extent permissible by applicable law, High Care Store LP disclaims all warranties, express or implied, including but not limited High Care Store LP will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

All images are provided for illustration purposes only, actual sizes, shapes and label designs may vary. High Care Store LP make every effort to ensure all information and images are up-to-date and as accurate as possible, but do not accept responsibility or liability for any inaccuracies, which should be checked for upon receipt and within your consumer right return period.

High Care Store LP do not accept responsibility for any customs restrictions, duties or charges that apply in your country at the time of import.

It is your responsibility to check with the relevant authority (medical / other) in your country prior to placing an order to ensure that the products or ingredients conform to any legal restrictions in place. High Care Store LP will not be liable for any breach, by you, of any such laws. Any product ordered that is held by customs and rejected by yourself, will not be refunded unless all goods are returned to us in their original condition.

High Care Store LP only sells items that are legal in the country that they are being sold to and High Care Store LP therefore reserve the right to cancel and refund any order which contains products or ingredients restricted in the delivery country without prior notice.

This information (and accompanying material) provided by High Care Store LP is not intended as a replacement for advice from a qualified healthcare professional. High Care Store LP is unable to provide medical advice on any health condition or associated treatment, and strongly recommends that anyone looking to take any form of health product consult their doctor prior to doing so.

Keep all supplements out of sight and reach of young children. Do not exceed the stated recommended intake. Content on this site is not intended to substitute advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical condition. These products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Adverse reactions to supplements are rare, but if you experience an adverse reaction stop taking the product and contact your practitioner. Sometimes a supplement will suit one person but not another.

By placing an order with High Care Store LP you agree with the above disclaimer.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of High Care Store LP or their content suppliers and protected by Jersey and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of High Care Store LP and is protected by Jersey and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.


High Care Store LP graphics, logos and service names are trademarks and/or registered trademarks of High Care Store LP. Trademarks may not be used in connection with any product or service without the express written permission of their respective owners.

Applicable Law

This website is created and controlled by High Care Store LP in England. As such, the laws of England will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Any attempts to abuse the dispute and chargeback mechanisms fraudulently will be reported to the Police.

Site Policies, Modification & Severability

Please review our other policies, such as our Privacy & Cookie Policy. These policies also govern your visit to High Care Store LP. We reserve the right to make changes to our website, policies, conditions of use, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Placing Orders

High Care Store LP sells products to the general public, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use High Care Store LP only with involvement of a parent or guardian.

High Care Store LP reserves the right to refuse service; add, remove or edit content; upgrade, downgrade or close user accounts; or cancel orders at their sole discretion.

It is the customer’s responsibility to make sure all order information entered is correct. High Care Store LP cannot take responsibility for incorrect information, including delivery address, entered by the customer during the order process. We do not store credit or debit card details.

Delivery Information

Once you have found the product you are looking for you will be asked where you’d like it shipped from along with your destination country. This puts our customers in control and allows them to decide if they’d like fast delivery, or if they’d like to make a saving by opting for a slightly longer delivery time.

When you have selected your delivery preferences you’ll be given a dispatch date and an estimated delivery date; this information will be confirmed when you place your order with us and may change. When we have dispatched your item(s) we will send you an email confirmation, so you know your item is on its way.

Cancellations & Refunds

If you wish to change or cancel an order please contact us using online form as soon as possible, as changes and cancellations can only be made prior to your order moving to dispatch. Orders that have already moved to dispatch can no longer be changed or cancelled. However, if you need to return an item, please contact us.

Refunds are processed Monday to Friday 9am to 5:30pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same or next working day. Returns and cancellations received outside of these times will normally be refunded on the next working day.

Refunds will be sent back to the original payment method and should appear in your account within 7 business days.

Risk of Loss

All items purchased from High Care Store LP are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

High Care Store LP attempts to be as accurate as possible. However, High Care Store LP does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by High Care Store LP itself is not as described, your sole remedy is to return it in unused condition for a refund / replacement.


Please note that some brands occasionally include a price on the product label which either represents their own recommended retail price or a time-limited promotional price. This price is exclusive of any tax, duty, marketing, operational or logistics costs. The price displayed on our website is High Care Store LP is unable to refund the difference between our price and the price printed on the product label.

Electronic Communications

When you visit High Care Store LP or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.